In Customer Service Needs Anger Managements

                                                            In  Customer  Service  Needs 

                                                                           Anger  Management 

 

Always Keeping quiet and Cool while Dealing the Dissatisfied Customer 

1.Always Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control   AND  you’ll always be professional. Always Take positive action with  Angry  customers 

2. Try to Speak more slowly. You’ll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you’ll maintain poise during difficult conversations. Try to Accept responsibility for handling the situation  the  Angry customer 

3. Be Sympathize with the Angry customer and Wait 1-2 seconds before responding. Responding immediately to difficult or tactical customers could result in you saying something you’ll later regret. Before you respond, take a deep breath, wait at least 2 seconds, and think about the best response and the best approach.

4. Take a time-out. When you sense that your buttons have been pushed, take a break. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.

5. Start with  ApologiesTo customers  Use positive self-talk. I’m going to sound like Dr. Phil on this one, but I’m quite serious. Instead of saying to yourself, 

“I don’t get paid enough to put up with this ____.” Say something more positive like “This guy really needs my help.” Thinking more positively helps you respond more positively and professionally. Negative thoughts lead to negative words, and it spirals into a very negative situation.

6. Always Keeping quiet and Cool When Dealing with the Dissatisfied Customer and do not  Show your power before you use it. Often, a subtle suggestion of your “power” is far more effective than the outright use of your power. As a customer service professional, you may have the power to terminate a phone call. You could say to your customer: “If you don’t stop yelling, I will terminate this call.” But, believe it or not, you are far more “powerful” if you say, “I want to help you, but when you yell and cut me off, you make it difficult for me to work with you.” The latter statement demonstrates your power and your message most definitely gets across. The former statement uses up all of your ammunition and won’t usually diffuse an irate customer.

 Last but not least Take a deep breath before you speak or respond and  Use the 30-second rule  Use these mantras as encouraging reminders  Use “I statement” to express your concern and frustration  Take a time out  Use your support system.  Pay attention to your own self-care. Find something you can laugh about Plan to spend time away from your teenager.  Anger is a common emotion for anyone who enters the realm of parenting, especially in the toddler and teenage years!. This parameter as follows ---S – Stop what you are doing, T – Take a breath, O – Observe your thoughts, feelings, and emotions, P – Proceed and choose a thoughtful way to respond to your son,

 And also remember, it is always OK to say the following: --“I am really too angry right now to give you a response. Let me collect my thoughts and get back to you. “I am feeling pretty frustrated right now and I think we need to slow things down.” You can also just say no without giving an explanation and tell him you will discuss it later. These incredibly simple tips will position you to keep your cool when customers get hot!

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